We know that this is a challenging time as you work to protect the health and safety of yourself and those you love. You may not know how you will be affected by the spread of COVID-19 so MUD 131 has provided some measures to assist you. The Board of Directors for Fort Bend MUD #131 voted in March 2020 to offer support to customers facing financial hardships during the Covid-19 Pandemic by:
- Pausing payment-related disconnects for All Residential customers.
- Providing payment extensions and waiving all penalties and late fees for April and May.
- Assisting customers with deferred payment plans.
This “Grace Period” will end soon and Delinquent Activity which includes penalties, late fees, letter notifications and account terminations will resume along with your regular payment schedule. If you are unable to pay your utility bill, please contact Si Environmental Customer Service at (832) 490-1600 or by email at customercare@sienv.com immediately, or prior to any service interruptions to inquire about your eligibility for alternative arrangements or extensions for payment of your account.
Please also note the attached flyer regarding assistance available through the County.