Any customers experiencing Water Quality Concerns related to Discoloration (brown or yellowish colored) should contact our Emergency Repair Office at (832) 490-1601.
Give them your address and let them know that you are experiencing “Discolored Water” in your lines and they will dispatch a Field Technician to your home to flush the water lines on your street.
Our technician can also meet with you upon your request. We have experienced some yellowish water in the system over the past two weeks while repairs have been going on at the water well, but the water is completely safe and testing of the water happens daily at the facility and on the distribution system. Disruption in the water distribution system does cause us to flush the lines though periodically when this type of discoloring happens.